Compliments, feedback, complaints, and suggestions

Compliments, feedback, complaints, and suggestions

Our goal is to provide the best patient experience. To do so, we need honest feedback from our patients, whānau/family, their caregivers and the community.

• Use the enquiry and feedback form to ask a question or give feedback (e.g. complaints, suggestions, compliments) about our health services.

Before using the form please note:

• If you have an urgent hospital-related enquiry, please telephone the hospital concerned
• If you are seeking medical advice or treatment, please contact your doctor (General Practice) or the person in charge of your care. Medical queries cannot be answered by using this form.
• A directory of of up-to-date information to find available GPs, pharmacies, and healthcare providers in the BOP
• Write to:
  Feedback Coordinator
  Health Quality Safety Service
  Te Whatu Ora – Health New Zealand
  Hauora a Toi Bay of PlentyPrivate Bag 12024
  Tauranga 3143
  
  
• Or email: myfeedback@bopdhb.govt.nz

For more information:

• We encourage whānau/family and friends support
• Nominate a key support person for emotional and practical support, and information about patient advocacy services